Customer Service / Account Representative ​

​DESCRIPTION OF THE ROLE

If you are a customer-focused, tech-savvy individual who enjoys working in a gym environment, this is for you!  The Customer Service / Account Representative is responsible for maintaining the overall accuracy of our customer accounts, responding to customer inquiries/cancellation requests, onboarding members, communicating with customers by email/phone and offering solutions to drive company revenue. Other customer service and administrative duties as required.

Job Responsibilities Main Duties

Account Representative
  • Complete all administrative paperwork and tasks accurately, and promptly. 
  • Follow up calls to members and clients for late payments, expired credit cards, balance Owings, etc
  • Maintain spreadsheets of all account maintenance activities
  • Prioritize assigned duties 
  • Create and post job descriptions to online job postings and manage applications that come in.
  • Assisting Front desk with contract signups
  • Organize files (contracts & forms) in google drive to be accessible
Customer Service
  • Provide exceptional customer service by greeting every member and prospect.
  • Proactively manage and resolve all member concerns and complaints, escalate serious concerns and complaints to the manager for resolution.  
  • Maintain up-to-date knowledge of gym and fitness programs, products, and services and promote them to prospective customers.
  • Lookup class and trainer schedules, register and sign Clients in for fitness classes and Personal Training consultations, check clients into the Gym and have clients complete all necessary paperwork.
  • Review and reply daily to emails and messages from customers.
Other duties and responsibilities based on needs.

WORK ENVIRONMENT

In this position you will be required to work approximately 30hr/week beginning with the following schedule; Monday, Tuesday and Thursday from 8 am, - 4 pm, with the possibility of it turning into full-time hours.  This is not a remote opportunity.

​EMPLOYMENT REQUIREMENTS

  • High School diploma/GED equivalent required.
  • A related degree or diploma is an asset but not required.
  • Intermediate computer skills
  • Proficiency with Mindbody Online system is an asset but not required
  • Strong customer service skills
  • Excellent problem-solving skills
  • Ability to work independently as well as part of a team

Our Ideal Candidate:

  • Energetic and reliable
  • Exceptional customer service skills
  • Be a multi-tasker, a self starter
  • Excellent communications skills​
  • First Aid C and CPR certification
  • Have the ability to obtain a clear Criminal Record Check (vulnerable sector)
  • Willing to adapt to an ever-changing and growing Small Business that is dedicated to changing lives.

Benefits of working with Functional Performance Fitness

  • Fun work environment
  • Supportive team
  • Free gym membership**
  • Opportunity for growth
  • Competitive Salary based on experience. Starting at $16 - $22

COVID-19 considerations

To keep our employees safe we are following local and provincial guidelines. 
 
If you are interested in being considered for this opportunity, apply with your resume and cover letter jobs@FunctionalPerformanceFitne.  We regret that only those selected for an interview will be contacted.
As one of our community’s most respected fitness cultures, we're only interested in positive, outgoing, energetic team member to make our environment fun and fulfilling each and every day.

Functional Performance Fitness is about improving others  lives. If you’d like to be part of a team that is passionate about improving others lives through a healthy lifestyle of exercise and nutrition please submit your resume via email ONLY to:
​
jobs@FunctionalPerformanceFitness.ca | Subject: Customer Service / Account Representative - FPF Join Our Team

Thank you for your interest!  We regret that only those selected for an interview will be contacted. ​